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MyTake - Customer Service is Dead at UPS

Customer Service is Dead at UPS 
Sunday, March 6, 2011, 3:51 PM - General
Posted by Administrator
What follows is a copy of my recent correspondence with UPS "Customer Service." Despite offering to "rectify this situation" and asking me to contact them for "additional assistance," I do so and get absolutely NO RESPONSE. I now plan on boycotting UPS and choosing ANY other delivery service, even at an extra expense to myself. I encourage others to do the same.

The service offered for an additional cost does not even address my problem. I cannot believe they want me to spend more money on a service when they can't even complete a basic level of service! I request they explain how they will "rectify this situation" in the future, as they said they would, with no answer.

Since the email exchange, there has been no improvement in service as I requested. I have received many more packages and not been notified. Even days when I am at home all day, there is no knock on the door, not even an attempt at a real delivery.


These packages (tracking numbers included) were delivered during the past few days to my rental office. I did not receive an infonotice. You need to provide infonotices in the future when you deliver a package and no one is available at my residence. This has been a continuing problem both at this residence and my previous residence. How am I supposed to know when "surprises" arrive from others? If the problem is not corrected I will actively choose other carriers for my shipping needs and tell others to do the same.


Dear Neil,

Thank you for your e-mail. I have checked the status of your shipments in our tracking system. Our records indicate that your shipments were delivered on 12/15/10 at 9:47 AM to the following address:


Your shipments were signed for by the following individual:


For future use, UPS shippers can obtain immediate Proof of Delivery (POD) information--including the delivery address and an image of the delivery signature--by using our online Signature Tracking service at For more information on how to use this free service, please visit the following web page:

Your comments are very important to us. Feedback such as yours allows us to continually improve our services. I completely understand your frustration, and I appreciate your cooperation as we work to rectify this situation.

Please contact us if you need any additional assistance.

Steven S.
UPS Customer Service


Hi, I don't think you understand my point. I already have the packages. The problem is that I was not notified by UPS that they were delivered to my rental office. If I did not have the tracking numbers, as sometimes happens, I would have no way of knowing they were waiting for me.

And actually your system is showing me that one of the packages was delivered on 12/15 and the other two were delivered on 12/16. So I should have had at least two Infonotices. There were none for any of these packages. Please explain your plan to rectify this situation for future deliveries. Thank you.

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Verizon's 180 
Wednesday, October 27, 2010, 9:00 PM - Computing Technology
Posted by Administrator
I just ran across my notes from why I canceled my contract with Verizon in early 2007. I recently switched back, and it appears most of my gripes have been addressed. The list from 2007:

- Disabled Bluetooth features (namely file transfer and dial up profiles)
- Unable to install non-certified apps
- Contact backup program doesn't work
- No unlimited SMS plan
- Web costs a monthly fee AND minutes, no unlimited data plan available for phones
- Can't activate non-e911 compliant phone
- Weak coverage at work
- Voicemail does not count as IN network minutes

Since that time it appears that all but the last four issues have been addressed. I should note that my phone at the time was a Motorola v710 (a J2ME/BREW based phone, Verizon's first Bluetooth phone) and I now have a Motorola Droid X. It looks like Verizon STILL doesn't offer an unlimited web plan for "standard" phones, only smartphones. And as far as why calling a Verizon voicemail system, using the Verizon network, with a Verizon phone, still isn't considered "IN network," I have no idea.
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Free, Simple Finance Calculations 
Tuesday, August 17, 2010, 10:33 PM - Economics
Posted by Administrator
I've been using my own custom budgeting spreadsheet for a long time. Most of the budgeting software I've come across is just really overkill for my needs. I don't need to track every penny in and out, I just need to make sure in a general sense, my money coming in is more than my money going out. Most of my expenditures are extremely predictable, bills like rent, phone, cable, etc. don't change much from month to month. If I look at my expenses over a year this is even more true. Issues that aren't the same every month like car repairs and travel expenses are more consistent when looking at the picture for a whole year.

Therefore, I developed a simple budget spreadsheet, which is now available to you. It is based on a very simple concept, it follows the same trail that your money does over the course of a year. We start with income, typically in the form of wages. Then remove the pre-tax deductions that never see your bank account. From there we can reasonably calculate how much you are taxed and subtract that out along with any other post-tax deductions from your paycheck. That leaves your take home pay, where you itemize your expenses and watch your balance drop to zero.

In addition, I developed a simple retirement spreadsheet. This was because I was unable to find an online calculator that convinced me that it took the appropriate considerations for inflation, social security (or lack thereof), and pay raises. Or worse, it was unclear about inflation adjusted dollars vs. present day dollars, as you will see this can make a BIG difference when you are looking at decades. If you want to look at the details you can, I have full spreadsheets for each year, inflation adjusted or not. But if you want to keep it simple, just fill in the purple boxes and you will get a chart that shows your retirement saving/spending.

Please note, I am not a Certified Public Accountant. You should consult one for tax and retirement planning issues. These spreadsheets are only a generic guide to give you a long term outlook for retirement. There are probably some mistakes or things I haven't accounted for, or issues simply too complex to include. I appreciate any feedback on these issues and I will try to address them. I have run numbers against various other calculators and believe what my spreadsheets come up with are at least in the right ballpark.
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Health Reform Website Collects Personal Info for No Reason 
Saturday, June 12, 2010, 6:02 PM - Public Policy, Law, Privacy
Posted by Administrator
The President's website to promote health care reform,, collects Personally Identifiable Information (PII) without explaining why or what it will be used for, in violation of the Paperwork Reduction Act (PRA).

In two Freedom of Information Act (FOIA) requests, the government states that it has no records of anyone even discussing Information Collection Requests for any part of as required by the Paperwork Reduction Act. Both the Department of Health and Human Services (HHS) (PDF), who manages the website, as well as the Office of Management and Budget (OMB) (PDF), who administers the PRA, have no records for anything involving

Under the PRA, collection of "general comments" is allowed without approval, as well as information "necessary for self-identification" such as name and email or mailing address. Anything other than that requires an Information Collection Request which is published in the Federal Register, then OMB will issue a control number for the form, which indicates it was properly generated and approved. The forms at have no OMB control numbers.

Normally FOIA requests that result in no records provide a very simple response that says just that. But the response from HHS goes a step further. HHS claims, "as only general comments were to be received, no Paperwork Reduction Act documentation was created because clearance was not required." This is partially true, but it does not address the "support" form at all which ONLY collects PII such as name, address, email, and even phone number. Thats all, no field for "general comments" or anything else, unless your comment is "I support health reform this year."

Since this request was filed, the "support" form was removed from the website, the original page can still be found as part of my FOIA package (PDF). As to why this page was removed, I'll leave that to speculation.
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Pinning Down Accidents Caused by Cell Phones 
Tuesday, January 26, 2010, 9:24 PM - Public Policy
Posted by Administrator
The National Safety Council (NSC) estimates that 25% of all crashes are caused by cell phones. The National Highway Traffic Safety Administration (NHTSA) estimates that driver distraction from all sources (including cell phones) contributes to 19 percent of all crashes (2008). Even then, this is not necessarily the cause of the crash.

Both cannot be true, someone here is wrong. The NSC report is merely a statistical extrapolation of what might have happened, heavily based on averages. More real world data to corroborate their numbers is needed. The NHTSA has the opposite problem. Their numbers are based on real world reports. These suffer from reporting errors, often because those involved in a crash might not report being distracted while driving.

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