RSS

Bookmark and Share


MyTake - Customer Service is Dead at UPS


Customer Service is Dead at UPS 
Sunday, March 6, 2011, 3:51 PM - General
Posted by Administrator
What follows is a copy of my recent correspondence with UPS "Customer Service." Despite offering to "rectify this situation" and asking me to contact them for "additional assistance," I do so and get absolutely NO RESPONSE. I now plan on boycotting UPS and choosing ANY other delivery service, even at an extra expense to myself. I encourage others to do the same.

The service offered for an additional cost does not even address my problem. I cannot believe they want me to spend more money on a service when they can't even complete a basic level of service! I request they explain how they will "rectify this situation" in the future, as they said they would, with no answer.

Since the email exchange, there has been no improvement in service as I requested. I have received many more packages and not been notified. Even days when I am at home all day, there is no knock on the door, not even an attempt at a real delivery.

----------------------------------------------------

These packages (tracking numbers included) were delivered during the past few days to my rental office. I did not receive an infonotice. You need to provide infonotices in the future when you deliver a package and no one is available at my residence. This has been a continuing problem both at this residence and my previous residence. How am I supposed to know when "surprises" arrive from others? If the problem is not corrected I will actively choose other carriers for my shipping needs and tell others to do the same.

----------------------------------------------------

Dear Neil,

Thank you for your e-mail. I have checked the status of your shipments in our tracking system. Our records indicate that your shipments were delivered on 12/15/10 at 9:47 AM to the following address:

<REDACTED>

Your shipments were signed for by the following individual:

LONG

For future use, UPS shippers can obtain immediate Proof of Delivery (POD) information--including the delivery address and an image of the delivery signature--by using our online Signature Tracking service at ups.com. For more information on how to use this free service, please visit the following web page:

https://www.ups.com/myups/info/sigtracking?loc=en_US


Your comments are very important to us. Feedback such as yours allows us to continually improve our services. I completely understand your frustration, and I appreciate your cooperation as we work to rectify this situation.

Please contact us if you need any additional assistance.

Steven S.
UPS Customer Service

----------------------------------------------------

Hi, I don't think you understand my point. I already have the packages. The problem is that I was not notified by UPS that they were delivered to my rental office. If I did not have the tracking numbers, as sometimes happens, I would have no way of knowing they were waiting for me.

And actually your system is showing me that one of the packages was delivered on 12/15 and the other two were delivered on 12/16. So I should have had at least two Infonotices. There were none for any of these packages. Please explain your plan to rectify this situation for future deliveries. Thank you.

Neil
view entry ( 38 views )   |  permalink   |  $star_image$star_image$star_image$star_image$star_image ( 3 / 190 )

<Back | 1 | 2 | 3 | 4 | 5 | 6 | 7 | Next> Last>>